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SELO HOME
FAQ
I want to return my order
I want to return my order
We're sorry to hear that. Please visit our Contact Page to submit a return request, and our team will assist you within 24 hours.
What is diatomite earth? Is it safe for my family's health?
What is diatomite earth? Is it safe for my family's health?
Diatomite earth is a completely natural mineral and contains no toxic substances. In fact, this material is so safe that it is frequently used in water filtration technology and the food industry. You can feel completely secure using it in your living space.
Do the products really dry as fast as advertised?
Do the products really dry as fast as advertised?
Absolutely! Thanks to the mechanism of millions of microscopic pores on the surface structure, Selo Home's products can absorb moisture and dry completely within just 30 seconds of coming into contact with water.
How should I properly clean Selo Home mats and trays?
How should I properly clean Selo Home mats and trays?
Cleaning is incredibly simple. If the surface gets stained or loses its absorbency after prolonged use, you just need to lightly scrub the surface with fine sandpaper. Additionally, you should leave the product in the sun for about 10 minutes every week to naturally sanitize and restore its maximum moisture absorption capacity.
How long does delivery take, and does Selo Home offer international shipping?
How long does delivery take, and does Selo Home offer international shipping?
We require 2-3 business days to process and prepare the order. Once dispatched, shipping time will take approximately 8-10 days. Currently, Selo Home proudly offers shipping to the United States, Canada, Australia, and all of Europe.
Are the products safe for families with young children or the elderly?
Are the products safe for families with young children or the elderly?
Completely safe! Our products are chemical-free and feature an absolutely non-slip surface, completely eliminating the risk of tripping or slipping associated with regular fabric mats — making them highly ideal for both children and the elderly.